Help Desk Administrator

Quantum Insights is seeking a highly motivated and skilled Help Desk Administrator to join our team on a full-time basis. As a Help Desk Administrator, you will be responsible for providing technical support and assistance to our internal employees and external clients. This is a great opportunity for someone who is passionate about technology and enjoys helping others. Key Responsibilities: - Respond to and resolve technical support requests from employees and clients via phone, email, or in person - Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals - Install and configure software applications and updates - Maintain and update user accounts and security permissions - Monitor and maintain network and system performance - Collaborate with IT team members to identify and implement process improvements - Document and track all support requests and resolutions in our ticketing system - Provide training and guidance to employees on technology best practices and procedures - Stay up-to-date on emerging technologies and industry trends - Participate in after-hours on-call support rotation as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 2 years of experience in a help desk or technical support role - Strong knowledge of Windows and Mac operating systems - Experience with troubleshooting hardware and software issues - Familiarity with networking concepts and protocols - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and analytical skills - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus At Quantum Insights, we value diversity and inclusion and are committed to creating a supportive and inclusive work environment for all employees. We offer competitive salary and benefits packages, as well as opportunities for career growth and development. If you are a self-starter with a passion for technology and helping others, we would love to hear from you. Apply now to join our dynamic and growing team!