Customer Service Agent

About Us: At Harvest Advertising Inc, we believe every brand has a unique story. That's why we start by understanding your business, your goals, and your audience. Our team combines creativity with data-driven strategies to craft campaigns that truly connect. We tailor every solution to maximize your growth. Position Overview The Customer Service Agent is responsible for assisting customers with inquiries, providing information about products or services, and ensuring a positive customer experience. This role supports customer satisfaction and helps maintain strong client relationships. Key Responsibilities Respond to customer inquiries in a timely and professional manner Provide accurate information about products, services, or promotions Resolve customer concerns or escalate issues when necessary Maintain records of customer interactions and service updates Support customer satisfaction and retention initiatives Collaborate with team members to improve overall customer experience Qualifications Strong communication and interpersonal skills Customer-focused mindset and problem-solving abilities Ability to remain calm and professional when handling concerns Strong organizational and multitasking skills Basic computer proficiency (Microsoft Office or similar tools) Ability to work effectively in a team environment