Customer Service Senior Engineer

JOB Summary: Manage and perform repairs of consumer electronics while supervising technicians and daily operations. Provide technical training, handle reports and customer issues, monitor performance, and coordinate with factories. Requires a technical degree, 5+ years' experience, strong troubleshooting, communication skills, and good English. Job Responsibility: Repair consumer electronics (Air Conditioner, Refrigerator, etc.) Conduct product technical training Manage daily repair operations Supervise in‑house and outsourced technicians and engineers Handle administrative tasks (reports, tool management, manage customer products, 5S) Monitor KPIs for repair operations and call center Deal with customer inquiries to improve customer satisfaction Create and update technical documents (FAQ, guides, training) Coordinate with factory for technical countermeasures Job Requirements: Bachelor's degree in Electrical, Mechanical, Mechatronics, or related technical field More than 5 years of experience in product servicing or technical support Strong technical knowledge and troubleshooting skills Good communication skills and customer‑focused attitude Able to work independently and handle pressure Basic computer skills (Word, Excel, PowerPoint) Good English proficiency