Customer Service Representative – Czech & English

Location: Lisbon Work Model: On-Site Schedule Monday to Sunday (rotational shifts) 08:00 – 17:00 or 09:00 – 18:00 2 rotational days off Future schedule may change to 24/7 shifts Responsibilities Provide customer support for a global e-commerce platform Handle customer inquiries via chat, email, or phone Deliver excellent service and maintain high customer satisfaction Follow platform policies and procedures Manage high contact volumes during promotional seasons Requirements Fluency in Czech and English Strong communication and customer service skills Empathy and problem-solving mindset Understanding of e-commerce platforms Ability to work in rotational shifts