Italian Customer Support – Greece with Relocation Package

What you will do: Handle inbound calls and digital interactions (email, back-office tasks) with professionalism and empathy. Assist customers with package pickup and delivery requests, shipment tracking, claims processing, billing inquiries, and account setup. Provide technical support for logistics systems and respond to general service questions. Resolve customer complaints and escalate complex issues following documented procedures. Maintain high levels of ownership, efficiency, and customer satisfaction in every interaction. Receive ongoing training to stay up-to-date with procedures, tools, and service standards. Requirements: Excellent Italian language skills (spoken and written). Very good English language skills. Strong communication and problem-solving skills. Familiarity with digital tools and multitasking across systems. Previous experience in customer service or logistics support is a plus. What We Offer: Relocation support: Flights, accommodation & housing assistance—all at no cost to you Competitive monthly salary (14 salaries per year) Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas Work for a Great Place to Work –Certified Company that fosters diversity