Technical Account Manager (AI / GPU Cloud)

Role Overview GMI Cloud is building next-generation AI and GPU cloud infrastructure to support fast-scaling AI companies, research labs, and enterprise customers. The Technical Account Manager (TAM) plays a critical customer-facing role, working at the intersection of customers, infrastructure, and operations to ensure successful delivery, adoption, and long-term account success. Key Responsibilities - Serve as the primary technical point of contact for assigned customers. - Build trusted relationships with customer engineering and operations teams. - Coordinate with internal infrastructure, data center operations, and engineering teams to ensure smooth delivery. - Support customer onboarding, deployment, and scaling of AI/GPU workloads. - Identify performance, utilization, and cost-optimization opportunities. - Conduct regular operational and technical reviews with customers. - Advocate for customer needs internally and drive issue resolution. Qualifications - Experience in technical account management, customer success, operations, or project management within cloud, AI infrastructure, or data center environments. - Comfortable working with technical customers and cross-functional internal teams. - General understanding of AI infrastructure concepts such as GPU servers, Kubernetes, high-performance networking, and storage. - Strong communication, organization, and follow-through skills. - Ability to manage multiple priorities in a fast-moving environment. Preferred Qualifications - Experience supporting enterprise or AI-scale customers. - Exposure to hyperscale data center or AI infrastructure environments. - Bilingual communication skills (English / Chinese) are a plus.