Customer Success Manager - Sports Performance

We are looking for a Customer Success Manager to join the Spiideo team! Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations. Join the Customer Success team if you would love the opportunity to manage some of the top sports franchises across North and South America including organizations from MLS, USL, NHL, AHL, NCAA DI, DII, and DIII, etc.) We strongly encourage women and individuals from diverse backgrounds to apply, as we believe that a variety of perspectives drives innovation and success within our team. This role is based in Philadelphia, USA and you will report directly to the VP of Customer Success. The role: In this role, you will manage a diverse portfolio of leagues, conferences, and mostly individual sports organizations (schools, clubs, teams) using Spiideo. Your responsibilities will include onboarding and training new customers, driving renewals and upselling opportunities, and ensuring customers fully maximize the value of Spiideo. Core responsibilities: Onboarding & Training: help new customers get onboarded with Spiideo Customer Satisfaction: delivering exceptional guidance, maximize potential Renewals: proactive management to achieve company renewal targets Upsell & Expansion: identify opportunities to maximize and expand usage Churn management: proactively engage to reduce churn and ensure success Relationship building: cultivate strong, trusted partnerships with key stakeholders Process development: ability to coordinate and manage complex implementations What type of customers would you manage? You will mostly manage Clubs & Universities (schools, clubs, and teams) using Spiideo. You may also manage Leagues & Conferences using Spiideo for Spiideo Replay, League Exchange, or Spiideo Play for broadcasting. Leagues and Conferences Professional sports organizations Colleges Youth organizations What we are looking for: Prior Customer Success or Sales experience (at least 2 years) is preferred Sports tech industry or solid sports background is preferred Very process-driven and structured approach to working Self-motivated, takes initiative, positive, team first attitude Excellent ability to train customers via Webinars, 1on1 meetings, etc. Very strong problem solving skills Excellent communication and presentation skills Passion for customer success and get joy out of seeing our customers succeed What we can offer: A fun, highly skilled & motivated team with experience from world-leading companies A fast-growing sports tech startup with a global footprint A work environment where you use the latest, modern technologies & tools Company offsite and team gatherings (1-2x per year) A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills & career Opportunities to shape your own career development. The more responsibility you want, the more you will get Location This is a full-time onsite/hybrid position based in Philadelphia, USA. Spiideo's global headquarters is based in Malmö, Sweden. You will report to VP of Customer Success. Benefits We offer a well developed benefits package, including: Unlimited PTO to help you rest and recharge Comprehensive medical, dental, and vision insurance with multiple plan options 401(k) plan retirement plan with company matching Paid parental leave for both birthing and non-birthing parents Wellness allowance to support your physical and mental wellbeing Wellness hours: spend up to two working hours per week on physical activity A stunning office in Center City Philadelphia, steps from City Hall Application You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo. Apply now and become an integral part of our success story! We review new applications continuously.