Dutch Customer Support and Fraud Analyst - Night Shift

Job Description Our client is an international gaming technology and marketing group with offices across multiple regions, including Europe, Asia, and North America. They support and operate several well-established online gaming brands serving a global player base. Reporting to the Customer Service Manager, the Customer Service & Fraud Executive will act as a key point of contact for players, handling customer queries while also supporting fraud prevention and compliance processes. The role combines customer support with risk and transaction monitoring responsibilities. Location : Remote (Based in Malta) – St.Julians Responsibilities: As a Dutch Customer Support and Fraud Analyst , your broad responsibilities will include but are not limited to: Respond to player enquiries via email, live chat, and phone in a timely and professional manner Provide accurate information and resolve customer issues while maintaining a positive player experience Review and assess deposits and withdrawals, with particular attention to fraud and risk indicators Conduct verification and due diligence checks, including reviewing payment patterns, account activity, and communication history Follow internal procedures and regulatory requirements, including KYC, GDPR, and account security standards Escalate suspicious activity and raise internal Suspicious Transaction Reports (STRs) when required Work closely with the Money Laundering Reporting Officer (MLRO) on compliance and fraud-related matters Contribute to the maintenance and improvement of internal customer support and fraud knowledge bases Carry out ad hoc operational tasks as required Travel to the Netherlands for compliance training when required by local regulations Requirements: Fluent or native-level Dutch (spoken and written) Strong communication skills in English At least 1 year of experience in a similar role within the online gaming industry Good understanding of customer support best practices Ability to work collaboratively within a team and maintain a positive, professional attitude Proficiency in standard productivity tools (e.g. Microsoft Office, Google Workspace) Ability to manage multiple tasks and priorities simultaneously What’s in it for you? Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future. Benefits: Wellness benefits (after completing probation) Development allowance (after completing probation) Regular company events Food and snacks at the office Performance bonus