Graduate Account Specialist

Location: Wilmslow (office based) Salary/package: £28,000 per annum plus commission Contract type: Permanent Hours: Full time, 37 hours per week If you are a recent graduate who enjoys working with people building relationships and delivering great service, this is an opportunity to start a career in recruitment while making a genuine difference to students across the UK. Who we are Impact Student Partners is part of Commercial Services Group (CSG) , the UK’s largest local authority owned trading company. Impact Student Partners specialises in placing tutors, mentors and specialist support workers into higher education settings, helping students with disabilities succeed at university. As a CSG business, our commercial success directly supports social value and reinvestment into public services.. Why this role matters As a Graduate Account Specialist , you will play a key role in supporting universities and students by matching them with the right specialist support professionals. This is a relationship‑driven role, similar to an account manager position, with a strong focus on customer service, organisation and communication. You will manage relationships with students, candidates and university partners, building trust and ensuring a high‑quality experience throughout the recruitment process. While previous recruitment experience is not required, an interest in recruitment and a desire to develop commercial skills is essential What you’ll be doing Building strong relationships with universities, colleges and partner clients Engaging with students to understand their needs and preferences Sourcing, screening and onboarding tutors, mentors and specialist support workers Managing a portfolio of students and candidates, ensuring ongoing engagement and aftercare Matching students with suitable support workers based on needs, availability and preferences Communicating clearly and consistently with students, candidates and clients Ensuring all recruitment activity meets compliance, safeguarding and GDPR standards Supporting the growth of services through excellent account management and delivery What we’re looking for A recent graduate Experience in a customer service or office‑based environment A genuine interest in recruitment and relationship‑based roles Strong communication skills with the ability to build rapport Excellent organisation and time management skills Confidence handling sensitive conversations with professionalism and empathy Good IT skills and the ability to learn recruitment or CRM systems A proactive, driven approach with a desire to make a positive impact What you’ll get in return Salary of £28,000 per annum + commission 25 days annual leave, rising to 27 after four years Birthday Day Off One concessionary day during the Christmas period Pension scheme with 4% employer contribution Life assurance cover Hybrid working Why CSG? CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.