Help Desk Technician - Newaygo Area

Help Desk Technician | Newaygo, MI Salary Range: $48,000 - $75,000 depending on experience Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Newaygo seeking experienced Help Desk Technicians. The Opportunity We are collaborating with multiple companies in Newaygo seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals. Key Responsibilities Provide first-level technical support for IT hardware, software, and network issues for both office and manufacturing floor personnel. Troubleshoot and resolve issues with specialized manufacturing software (e.g., MES, CAD/CAM), industrial PCs, and production line systems. Install, configure, and maintain workstations, printers, mobile devices, and shop floor equipment. Document all support requests, resolutions, and system configurations in the ticketing system and knowledge base. Assist with user account management, access permissions, and basic network connectivity issues. Perform preventative maintenance and routine checks on critical manufacturing IT infrastructure to minimize downtime. Escalate complex or unresolved issues to appropriate internal teams (e.g., Network, Server, OT Engineering) or external vendors. Recommended Qualifications Strong ability to diagnose and resolve hardware, software, and network connectivity issues. Experience supporting manufacturing execution systems (MES) or enterprise resource planning (ERP) software. Excellent interpersonal and communication skills for user support. Basic understanding of operational technology (OT) environments (e.g., PLCs, SCADA) for initial triage. Proficiency with help desk ticketing systems to log and manage support requests. Bonus Qualifications Experience supporting manufacturing-specific software (e.g., MES, SCADA, CMMS). Familiarity with operational technology (OT) environments or industrial control systems (ICS). Knowledge of IT/OT convergence concepts. Experience with common shop floor hardware (e.g., barcode scanners, label printers, ruggedized devices). Job Titles That Should Apply Help Desk Technician, IT Support Specialist, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Analyst, Computer Support Specialist Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.