German & Dutch Speaking Customer Advisor (Hybrid)

Are you a fluent German and Dutch speaker with a passion for providing exceptional customer service? Are you looking for a new challenge in a dynamic, hybrid role based in the historic and vibrant city of Ghent, Belgium? We have an exciting opportunity for you to join our team as a Customer Advisor , where you will serve as the essential first point of contact for clients and partners of a leading international automotive company . The Role: Your Impact & Responsibilities As a key member of our customer service department, you will act as the vital bridge between our global clients, local dealers, and the corporate team. You will handle a wide range of inquiries, providing creative solutions and high-level support to ensure a premium experience. This position offers a hybrid lifestyle , giving you the flexibility of working 3 days remotely and spending 2 days on-site at our modern, high-tech office in the heart of Ghent. Multilingual Inquiry Management: You will be the voice of the brand, responding to incoming calls, emails, and chat messages. Your expertise will be crucial in addressing questions and concerns promptly and professionally. Creative Problem-Solving: You won't just follow a script; you will identify the root cause of customer issues and provide effective, personalized solutions. Precise Documentation: You will accurately track customer journeys and solutions in our CRM system, ensuring data is up-to-date for your international colleagues. Product Expertise: You will undergo continuous learning to maintain a deep understanding of our automotive products, services, and new technical developments. Cross-Functional Collaboration: You will work closely with sales, logistics, and technical support departments to ensure complex issues are resolved seamlessly. While prior experience in a customer-centric role is an advantage, it is not a strict requirement. We provide comprehensive, paid training to ensure you are fully prepared to excel from day one. The Ideal Candidate: Your Skills & Profile We are seeking proactive, empathetic individuals who can provide top-tier support while navigating a fast-paced environment. Language Mastery: Native or near-native fluency in German and Dutch is mandatory. You will be the primary contact for these specific markets. Internal Communication: A strong command of English (B2 level or higher) is required for internal training, team meetings, and collaboration with your international peers. Customer-First Mindset: You have a genuine desire to help others and can remain calm and professional under pressure. Technical Adaptability: You are comfortable learning new software and navigating CRM tools while multitasking. Flexibility: You are comfortable working in a 24/7 rotational shift environment , which allows the company to support customers across all time zones. The Offer: Why Join Us? We are committed to creating a supportive, rewarding, and inclusive work environment for every team member. Competitive Compensation: A salary package that reflects your specialized language skills and professional experience. Comprehensive Benefits: This includes premium health and life insurance, ensuring security for you and your family. Relocation Assistance: To make your move to Belgium stress-free, we offer one month in a furnished apartment in Ghent while you find your permanent home. Career Advancement: We prioritize internal promotion and offer numerous pathways for professional development into leadership or specialized roles. Rotational Schedule: This is a full-time role (5 days a week, 8 hours a day). Shifts are planned well in advance and include a mix of days, nights, weekends, and holidays. Vibrant Culture: Join a diverse, multicultural team in a supportive environment where your unique contributions are valued and celebrated.