Dutch Speaking Customer Advisor (Remote in Portugal)

This role is remote within Portugal only. Are you a people person who thrives on helping others? If you are a fluent Dutch speaker looking to make a meaningful impact on user satisfaction, we want you! Join a premier global leader in customer experience as part of a specialized team supporting a world-class financial services brand. We are seeking Dutch-speaking Customer Advisors for a 100% remote position based in Portugal . In this role, you will be the primary point of contact for users of a major digital payment platform, ensuring every interaction is smooth, helpful, and high-quality. Your Responsibilities: What You'll Do As a remote specialist, your day-to-day will involve: Multi-Channel Support: Deliver friendly and effective assistance via phone, email, and live chat. Problem Solving: Resolve inquiries regarding account access, transaction history, payment processing, and general platform use. Guided Troubleshooting: Walk users through technical solutions step-by-step with patience and clarity. Security & Billing: Address questions related to account safety, refunds, billing discrepancies, and platform features. Documentation: Categorize and log interactions accurately while escalating complex cases to the appropriate departments. Continuous Learning: Keep pace with service updates and policy changes to ensure users receive the most current information. Brand Advocacy: Build long-term trust and loyalty through empathetic service and a professional demeanor. Candidate Profile: Who You Are To excel in this role, you should possess: Language Mastery: Proficiency in Dutch (C1 level) and a strong command of English (B2 level) . Residency: You must currently live in Portugal or be ready to relocate (please note that visa or work permit sponsorship is not available). Communication Skills: Exceptional verbal and written communication abilities. Soft Skills: A patient, empathetic nature with a knack for solving problems creatively. Digital Savvy: Comfort with online payment systems and digital financial tools. Remote Discipline: The ability to work independently from home with excellent time management and organization. What's in It for You? Work-Life Balance: Fully remote work from any location within Portugal. Tech Kit: We provide all necessary hardware (laptop, headset, etc.) to get you started. Relocation Support: For those moving from abroad, we offer a flight to Lisbon and initial temporary housing. Financial Rewards: A competitive base salary supplemented by performance-based bonuses. Health & Wellness: Comprehensive private health and life insurance coverage. Development: Access to continuous coaching, professional training, and clear paths for career advancement. Community: A supportive, multicultural team environment with regular virtual events and wellness initiatives. Why Take This Step? This is more than just a job; it's an opportunity to gain prestigious experience in the financial services sector while enjoying the flexibility of remote work. You'll be supported by a multinational organization that values your growth, provides top-tier equipment, and fosters a collaborative culture.