Operation Manager for General Education

Industry: NGO Job Summary The Operations Manager oversees academic operations, quality assurance, and data management across General Education programs. The role ensures high-quality education delivery aligned with organizational standards and MoEYS requirements, while supporting strategic planning, system improvement, and dropout prevention initiatives. Main Responsibilities: 1. Team Leadership Lead Student Affairs Officers, Administration, and related teams to ensure efficient operations. Strengthen policy implementation and foster a positive learning environment. Collaborate with school/program managers to support overall program success. 2. Academic Quality & Compliance Ensure education delivery meets internal standards and MoEYS requirements. Monitor academic compliance, calendars, and regulations. Conduct quality assurance and support continuous improvement. Identify gaps and implement student retention and dropout prevention strategies. 3. Operations & Process Optimization Oversee academic systems, processes, and workflows. Standardize tools, templates, and reporting across GE programs. Coordinate academic planning, scheduling, and activities. Improve efficiency through process enhancements. 4. Data Management & Reporting Manage and centralize academic data, statistics, and reporting. Analyze data to support planning and decision-making. Ensure accurate dashboards, databases, and documentation. 5. Student Administration & Exams Oversee academic records, assessments, and examination processes. Ensure accuracy of transcripts, reports, and student data. Maintain compliance in student evaluation and movement tracking. 6. Stakeholder Engagement Coordinate with internal teams, parents, and external stakeholders including MoEYS. Support inspections, audits, and academic events. Main Requirements: Master's degree in Education or related field. Minimum 10 years in General Education. At least 5 years in leadership or management roles. Strong experience in school operations, data analysis, and academic systems. Good understanding of modern pedagogy and competency-based education. Strong leadership, coordination, and organizational skills. Excellent data analysis and reporting ability. Proficient in MS Office and Google Workspace. Fluent in Khmer and English.