Facilities and Administration Supervisor (BPO)

The Facilities & Administration Supervisor is responsible for overseeing daily office operations, facilities upkeep, and administrative services to ensure a safe, efficient, and well-managed workplace. The role focuses on workspace management, vendor coordination, and employee support, particularly in a fast-paced BPO environment. Key Responsibilities: Facilities Operations & Maintenance Oversee day-to-day operations, maintenance, and repairs of office facilities Ensure all building systems (HVAC, electrical, plumbing, etc.) are functioning properly Implement preventive maintenance schedules to minimize disruptions Conduct regular site inspections to ensure safety and operational standards are met Workplace & Office Administration Manage office administration including supplies, asset tracking, and general services Oversee space planning, seating arrangements, and office setup to support operations Ensure workplace readiness for BPO operations (including shifting/24/7 teams) Coordinate office moves, expansions, and reconfigurations Maintain cleanliness, organization, and overall workplace experience Vendor & Support Services Management Supervise third-party vendors (janitorial, security, maintenance, etc.) Ensure service delivery meets agreed SLAs Coordinate service requests and issue resolution in a timely manner Health, Safety & Compliance Enforce workplace safety policies and procedures Ensure compliance with local regulations and building requirements Support emergency preparedness, fire drills, and safety audits Administrative Coordination Act as point of contact with building administration for day-to-day concerns (e.g., access, utilities, scheduling) Support internal teams on facilities and administrative requirements Assist in documentation, reporting, and audit requirements Budget & Cost Monitoring Track facilities and admin-related expenses Assist in cost control and identify efficiency opportunities Team Supervision Supervise and coordinate housekeeping, maintenance, and admin support staff Monitor performance and ensure service standards are met Qualifications: Bachelor's degree in any related field 3–5+ years experience in facilities and/or office administration, preferably in a BPO/shared services environment Experience handling day-to-day site operations and vendor coordination Exposure to building/property coordination is a plus (not required to be leasing-heavy)