Manager Customer Service- Export

Role: Manager: Customer Service (Exports) Location: Andheri Qualifications: Any Graduate Roles & Responsibilities Manage end-to-end export customer service operations and coordinate with customers, sales, operations, and finance teams for smooth shipment execution. Drive achievement of Gross Profit (GP) targets by ensuring correct commercial application and profitability on export shipments. Monitor shipment profitability and ensure accurate rates and commercial terms are applied before billing. Follow up on customer outstanding invoices as per credit terms and credit days to support timely receivables collection. Coordinate with customers and finance teams to resolve billing disputes and overdue payments. Ensure timely submission of invoices and supporting documents to customers to avoid collection delays. Maintain accurate customer master data, including customer codes, credit limits, and credit days in internal systems. Build strong customer relationships to ensure high customer satisfaction, retention, and business growth within existing accounts. Maintain and manage all SLA documents, customer contracts, rate agreements, and agency agreements as per company requirements. Ensure adherence to company SOPs, internal controls, and compliance requirements, including IFC, internal audits, ESG, LICM, and risk management policies. Ensure timely submission of correct commercial details to operations for accurate invoicing and prevention of revenue leakage. Support audits and internal reviews by maintaining proper documentation and operational records.