Service Coordinator (Marine)

Main Responsibilities: Responsible for processing of customer enquiry through emails and phone calls Liaise with customers on their service enquires Provide information in answer to inquires about accounts, products and services to the customers and must interact with them Able to generate sales from customers enquires Liaise with customers on fulfilment discrepancies Ensure effective customer service by coordinating service requirements of the customer with other department as necessary Proper planning on allocation of service engineer for job assigned Handling Purchasing matter as per customer enquires Ensure assigned vessels are monitored constantly Taking extreme care when assigned engineers onboard executing jobs