German-Speaking Customer Care Agent

German-Speaking Customer Care – Bike Expert – Berlin, Germany Introduction A fast-growing European mobility company is transforming urban transportation by making e-bikes accessible to everyone. To support its expanding operations in Germany, the company is seeking a German-speaking Customer Support Specialist to join its on-site team in Berlin. This is a mission-driven, sustainable tech company with an international presence and strong investor backing. Responsibilities Customer Interaction: Respond promptly to customer inquiries via email, chat, and phone. Product Guidance: Assist customers in choosing the right e-bike tailored to their needs, preferences, and budget. Product Knowledge: Offer accurate, detailed information about e-bike features and specifications. Order Support: Provide regular updates on order and delivery status. After-Sales Service: Handle after-sales questions, including warranty claims, missing parts, or potential damage. Collaboration: Partner with internal teams to ensure a high level of customer satisfaction. Process Improvement: Proactively suggest enhancements to support workflows and internal processes. Content Contribution: Help create training materials and knowledge-sharing resources for the wider team. Requirements Language Skills: Native or near-native proficiency in German (strong written and verbal skills) and English (B2 level). Experience: Previous experience in customer support or a similar client-facing role is a plus. Soft Skills: Strong communication and problem-solving abilities with an enthusiastic, positive attitude. Adaptability: Self-driven and capable of thriving in a fast-paced, evolving environment. Passion: A genuine interest in sustainability, mobility, or technology is a strong advantage. Availability: Standard working hours from 09:00 to 17:30. What is Offered Location: On-site position in Berlin with a passionate and experienced international team. Company Mission: Be part of a purpose-driven organization reshaping e-mobility globally. Growth: High level of autonomy and opportunities for professional development within the company. Perks: Competitive base salary, meal allowance, performance-based bonuses, and other employee perks. Culture: A progressive, multicultural environment that values innovation and responsibility. This role is ideal for a customer-focused professional who wants to make a tangible impact on sustainable urban transportation while building a career in a dynamic tech firm.