French Speaking Customer Support Agent | Braga, Portugal

Consumer Credit Platform| Braga, Portugal | On-Site Join a global customer experience leader supporting a major European consumer credit and financial services platform used by thousands of customers for everyday financing solutions. We are looking for French-speaking Customer Support Agent to assist customers with inquiries related to consumer credit services, account management, payments, and financing solutions , ensuring a professional and reliable customer experience. This role is ideal for candidates who enjoy helping customers, solving financial service inquiries, and working in an international environment . What You'll Do Assist French-speaking customers with inquiries related to consumer credit services and financing products Support users with account questions, payments, and platform access Handle requests through phone, email, or digital channels Update CRM systems with accurate customer information Provide professional, empathetic, and solution-oriented customer support Collaborate with internal teams to maintain high service quality What We're Looking For C1/C2 French (mandatory) Good communication and problem-solving skills Customer-oriented mindset Comfortable using digital tools and CRM systems Previous experience in customer support or financial services is a plus Work Schedule Monday – Friday Rotational shifts between 07:00 – 19:00 Saturday: 08:00 – 15:00 Days Off: Sunday + 1 rotational day during the week Salary & Benefits Base Salary: €930 gross × 14 months Performance Bonus: €155/month × 12 months Meal Allowance: €7.63/day Braga Position Bonus: €20/month × 12 months Welcome Bonus: paid in 12 monthly installments during the first year Additional benefits: Permanent contract (3-month trial period) Paid training for the project Career development opportunities Health insurance from day 1 (fully covered after 6 months) Work Authorization Requirements Candidates must have valid documentation to work in Portugal , such as: EU ID / EU citizenship Portuguese residence card Manifestação de Interesse Valid Type D work visa + AIMA appointment scheduled + NIF Expired Type D visa + AIMA appointment already attended + NIF NISS is preferred but support can be provided if needed. Apply now and join a global team supporting an international consumer credit platform...