German Speaking Customer Support Representative | Braga, Portugal

Braga, Portugal | Hybrid Monday – Friday Rotational shifts between 07:00 – 19:00 Advanced Level of German Required How to Apply Send your CV to can.dinler@cbtalents.org or Use Application form Join a global customer experience company supporting a leading provider of employee benefits and meal card solutions used by thousands of companies and employees across Europe. We are currently looking for Customer Support Representatives to assist users with inquiries related to meal cards, balances, payments, and account services , ensuring a smooth and professional customer experience. This role is ideal for candidates who enjoy helping people, solving problems, and working in a structured support environment. What You'll Do Assist customers with inquiries related to meal cards and employee benefit accounts Support users with payments, balances, card usage, and platform access Handle requests via phone, email, or digital channels Accurately document customer interactions in internal systems Provide professional, empathetic, and solution-oriented support Collaborate with internal teams to improve service quality What We're Looking For Strong communication and customer service skills Ability to solve problems and provide clear solutions Comfortable working with digital systems and CRM tools Organized and able to handle multiple tasks efficiently Team-oriented mindset with a professional attitude toward customers Previous experience in customer support or service roles is a plus Salary & Benefits Base Salary: €1,055 gross × 14 months Performance Bonus: €80/month × 12 months Meal Allowance: €7.63/day Braga Position Bonus: €20/month × 12 months Welcome Bonus: paid in 12 monthly installments during the first year Additional benefits: Permanent contract (3-month trial period) Hybrid work model in Braga Health insurance from day 1 (fully covered after 6 months) Paid training for the project Career development opportunities Work Authorization Requirements Candidates must have valid documentation to work in Portugal , such as: EU ID / EU citizenship Portuguese residence card Manifestação de Interesse Valid Type D work visa with AIMA appointment scheduled + NIF Expired Type D work visa with AIMA appointment already attended + NIF NISS is preferred but can be supported if needed. Apply now and start your career in a global customer experience environment supporting a major employee benefits platform...