French Customer Support (Freelance) – Remote

Mission Overview We are currently looking for a French-speaking Customer Support / Technical Support Agent to assist users and provide first-level technical guidance in their daily use of IT tools This role combines customer service and light technical support, helping users resolve common issues and ensuring a smooth experience with their digital workplace The position can be performed remotely or on-site in Bangkok, depending on availability Main Responsibilities Provide customer support in French via ticketing system, phone, or messaging Assist users with basic technical issues related to their workstation or applications Guide users in the use of office tools and collaborative platforms Diagnose simple software, connectivity, or configuration issues Escalate more complex incidents to the appropriate technical teams Track and update requests in the ticketing system Ensure clear communication and follow-up with users Contribute to maintaining a high level of customer satisfaction Technical Environment (basic knowledge required) Windows 10 / Windows 11 Microsoft Office / Microsoft 365 Outlook / Microsoft Teams Basic network understanding (Wi-Fi, VPN, connectivity issues) Ticketing tools (GLPI, Jira, ServiceNow or similar) Profile Fluent French speaker (clear and professional communication required) Experience in customer support, helpdesk, or service desk is a plus Comfortable assisting users with basic technical questions Strong communication and problem-solving skills Customer-oriented mindset and patience with users Organized and able to manage multiple support requests Application Please send your CV and your daily rate with the subject: Application – French Customer Support / Technical Support Agent