Polish Customer Service

Position: Customer Service – Polish + English Location: Lisbon, Portugal | On-Site Start Date: 30 April 2026 Working Hours: Monday to Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotative shifts) Days Off: 2 rotational days Later schedule (TBC by client): 24/7 rotational shifts About the Role: Join an international team as Customer Service Specialist and support Polish-speaking customers in a fast-growing international e-commerce environment. You will ensure high-quality service while handling customer queries, managing peaks during promotions, and delivering a positive customer experience. Responsibilities: Possess and maintain knowledge of leading e-commerce products and services. Provide excellent customer service with empathy and rational decision-making. Handle verbal and written customer communications professionally. Cope effectively with high contact volumes during promotion seasons. Requirements: Fluency in Polish and English (both spoken and written) Strong understanding of e-commerce principles Excellent customer service skills and communication abilities Empathetic, rational, and able to work under pressure Compensation & Benefits: Salary: €920/month × 14 months Performance Bonus: €45/month × 11 months Meal Allowance: €7.63/day Welcome Bonus: Paid monthly over the first year (1/12 per month) Health Insurance: Available from day 1 (employee contribution required, free after 6 months) Permanent contract after trial period Apply now to join a multicultural team in Lisbon and grow your career in an international e-commerce environment!