Technical Services Manager - Flexographic / Gravure Printing

We are seeking an experienced Technical Service Manager to support customers in the wide web flexographic and gravure printing segments. This role serves as the primary technical liaison between the company and key customers, ensuring successful implementation and performance of water-based and solvent-based inks and coatings used in flexible packaging. The Technical Service Manager will lead technical support initiatives, conduct press trials, troubleshoot printing challenges, and collaborate closely with customers as well as internal teams including R&D, manufacturing, sales, and regulatory departments. Key Responsibilities Provide technical support to customers using flexographic and gravure printing processes Conduct on-site troubleshooting, press optimization, and print performance evaluations Lead product trials, new product introductions, and technical audits at customer facilities Work closely with internal teams to develop technical solutions tailored to customer requirements Build and maintain strong relationships with customer stakeholders Provide technical guidance to field service representatives when required Maintain accurate technical reports, service documentation, and communication records Ensure compliance with environmental, safety, and regulatory standards Qualifications Bachelors degree in Chemistry, Engineering, Printing Technology, or a related field preferred Minimum 5 years of experience supporting flexographic and/or gravure printing processes Experience working with water-based or solvent-based inks used in flexible packaging Strong knowledge of pressroom operations, substrates, drying systems, and surface treatments Ability to troubleshoot print defects and perform color matching Strong communication and customer engagement skills Willingness to travel frequently to customer locations Preferred Experience Knowledge of color management systems such as X-Rite Familiarity with lamination, coating, or converting processes Understanding of VOC compliance and printing industry safety standards