Czech-Speaking Customer Service Agent | Lisbon, Portugal

Lisbon, Portugal | On-Site Relocation Support for Work Permitted Candidates How to Apply Send your CV to can.dinler@cbtalents.org or Use Easy Apply Button Join an international customer experience team supporting a leading global e-commerce platform , helping customers navigate products, services, and digital shopping experiences. We are looking for Czech-speaking Customer Service Agent who are passionate about delivering excellent customer support and ensuring a smooth online shopping experience. This role is ideal for candidates who enjoy helping customers, solving problems, and working in a dynamic international environment. What You'll Do Support customers via phone, email, and chat in Czech Assist users with e-commerce inquiries, orders, and product information Provide guidance on services, platform features, and policies Handle customer requests with professionalism and empathy Maintain accurate records of interactions in internal systems Manage high contact volumes during promotion and peak seasons What We're Looking For C1/C2 Czech (mandatory) English B2 or higher Strong customer service and communication skills Good understanding of e-commerce platforms and online services Ability to make rational decisions and solve problems effectively Comfortable working in fast-paced environments during high-volume periods Work Schedule Current schedule: Monday – Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts) Days Off: 2 rotational days Future schedule (to be confirmed): 24/7 rotational shifts Salary & Benefits Base Salary: €920 gross × 14 months Attendance Bonus: €45/month × 11 months Meal Allowance: €7.63/day Welcome Bonus: €1,500 (paid in 12 monthly installments during the first year) Additional benefits: Health insurance from day 1 (fully covered after 6 months) Paid training and onboarding International and multicultural workplace Apply now and join a global team supporting a leading e-commerce platform in Lisbon...