Junior Polish-speaking Customer Service Representative

Job Title: Customer Service Representative (Polish + English) Location: Lisbon, Portugal Work Model: On-site Work Schedule Monday to Sunday (rotational shifts) 08:00 – 17:00 or 09:00 – 18:00 2 rotational days off per week Note: At a later stage (TBC by the client), the project may move to a 24/7 schedule with rotational shifts . Job Overview We are looking for a motivated Polish-speaking Customer Service Representative with good English skills to join an international team in Lisbon. In this role, you will provide high-quality support to customers while ensuring a smooth and positive experience with one of the leading e-commerce platforms . You will assist customers with inquiries, provide solutions, and ensure customer satisfaction while maintaining a professional and empathetic approach. Key Responsibilities Provide customer support via phone, email, or chat. Assist customers with inquiries related to products, orders, and services. Deliver excellent customer service while maintaining a positive and professional attitude. Remain knowledgeable about e-commerce products, services, and platform standards. Identify customer needs and provide accurate and efficient solutions. Handle high volumes of contacts during promotional periods and peak seasons. Escalate complex issues when necessary and ensure proper follow-up. Maintain accurate records of customer interactions. Requirements Fluent Polish and good command of English (written and spoken). Strong customer service mindset and communication skills. Ability to demonstrate empathy and maintain professionalism in all interactions. Strong problem-solving and rational decision-making skills. Good understanding of e-commerce environments and online platforms . Ability to work in a fast-paced environment and manage peaks in contact volumes. Flexibility to work rotational shifts including weekends . Benefits Welcome Bonus: 1,000€ (for Polish speakers) Paid in 12 monthly instalments during the first year of employment. Meal Allowance: 7.63€ per working day. Health Insurance: Available from day 1 (with a small monthly contribution). Free after 6 months of contract .