Dutch-Speaking Customer Specialist | Athens, Greece

Dutch-Speaking Customer Specialist | Athens, Greece Competitive Salary + Performance Incentives | Full Relocation Package | April 2025 Intake Are you a fluent Dutch speaker looking to take your customer service career to the next level while living in one of Europe's most vibrant and historic cities? We are looking for a motivated Dutch-Speaking Customer Specialist to join our growing team based in Athens, Greece. This is your opportunity to build an international career in a dynamic, multicultural environment, with a clear path to remote flexibility after a successful probation period. Live and Work in Athens Athens is more than just a posting. It is a lifestyle. With over 300 days of sunshine a year, world-renowned cuisine, a thriving social scene, and a cost of living that competes favourably with other European capitals, Athens offers an exceptional quality of life. From the Acropolis to the beaches of the Athenian Riviera, weekends here are unlike anywhere else. The city is modern, well-connected, and home to a rapidly growing international business community, making it one of Southern Europe's most exciting destinations for young professionals. The Role As a Dutch-Speaking Customer Specialist, you will be the primary point of contact for Dutch-speaking customers across multiple communication channels. You will handle enquiries, resolve issues efficiently, and deliver a consistently high-quality experience that reflects our brand values. Key Responsibilities Respond to customer enquiries in Dutch via phone, email, and live chat in a timely and professional manner Identify customer needs, provide accurate information, and deliver solutions that drive satisfaction and first-contact resolution Manage and escalate complaints effectively while maintaining a calm, customer-first approach Document all interactions accurately using internal CRM systems Collaborate with cross-functional teams to continuously improve the customer journey Meet and exceed individual and team KPIs including CSAT, AHT, and quality scores Contribute to a positive, inclusive, and high-performance team culture What We Are Looking For Native or near-native Dutch language skills, written and spoken, C1 or C2 level required Strong proficiency in English as a working language Previous experience in customer service, customer support, or a client-facing role is a strong advantage Excellent communication and active listening skills A problem-solving mindset with the ability to work independently and manage priorities Comfortable working with CRM tools and digital communication platforms Eligibility to work in the European Union Willingness to relocate to Athens, with full relocation support provided What We Offer Competitive base salary with a performance-based incentive scheme Full relocation package including flights, accommodation support, and onboarding assistance Structured onboarding and paid training programme Option to work remotely, hybrid or fully, after successful completion of the probation period Career development pathways within a growing international organisation Private health insurance Vibrant, multicultural workplace with regular team events Who Should Apply This role is ideal for Dutch-speaking professionals with a background in customer service, technical support, helpdesk, or contact centre operations who are ready for an international experience. Whether you are based in the Netherlands, Belgium, or elsewhere in Europe, if you are driven, customer-focused, and excited about building your career in Greece, we want to hear from you. Submit your CV in English or Dutch. We review applications on a rolling basis and early applications are strongly encouraged. Dutch customer service jobs | Dutch-speaking jobs Athens | customer specialist Netherlands Belgium | work in Greece | relocation jobs Europe | Dutch speaker abroad | customer support Dutch | helpdesk Dutch | contact centre Athens | BPO Greece | remote jobs Dutch speaker | April 2025 intake