Slovenian Customer Support Specialist | Sofia, Bulgaria

Sofia, Bulgaria | On-Site | Full-Time How to Apply Send your CV to can.dinler@cbtalents.org or Use Application Form Join a global lifestyle and consumer products company supporting well-known international brands and next-generation products , including innovative smoke-free technologies and digital devices used by adult consumers worldwide. We are currently looking for a Slovenian-speaking Customer Support Specialist to provide high-quality assistance to customers across the Slovenian market. In this role, you will support users with product guidance, account services, and digital device troubleshooting while ensuring a compliant and professional customer experience. What You'll Do Handle customer inquiries via phone, chat, and email in Slovenian Assist with account management, order status, and product guidance Support customers with device troubleshooting and digital services Ensure compliance with industry regulations and age-verification policies Record customer interactions accurately in CRM systems in English Identify customer needs and provide tailored solutions or escalate when needed Stay updated on product features, promotions, and support procedures What We're Looking For C2 Slovenian (native-level) English B2 or higher Strong communication and customer service skills Comfortable using digital tools and supporting electronic devices Detail-oriented and professional approach to customer support Previous experience in customer service, retail, or consumer goods is a plus Location Sofia, Bulgaria (On-Site) Work in a modern international office environment alongside colleagues from multiple countries. Work Schedule Rotational shifts within the following hours: Monday – Saturday: 09:00 – 23:00 Sunday: 10:00 – 19:00 Salary & Benefits Salary: 3,700 BGN gross/month 14 salaries per year under Bulgarian employment law Additional benefits include: Private health insurance Paid training and onboarding International and multicultural workplace Career growth and internal mobility opportunities Why Join This Opportunity Represent a globally recognized premium consumer brand Gain experience supporting innovative digital lifestyle products Work in a fast-growing international customer experience environment Develop your skills in customer experience, compliance, and digital product support Interested? Apply now and join an international team delivering exceptional customer experiences...