Deputy Travel Care Operations Manager Torrevieja

Deputy Travel Care Operations Manager is responsible for day-to-day management of the operations in Torrevieja under the supervision of the Travel Care Operations Manager in Spain, including the management of the service delivery according to agreements and contracts. The role reports to Travel Care Operations Manager in Spain. Responsibilities Day-to-day management of the Viking Travel Care contact center (TC operations) in Torrevieja, according to Travel Care’s standard operating procedures and as instructed by Travel Assistance Operations Manager. Ensure that TC adheres to processes and procedures and deliver high quality services according to commitments and contracts. Leads by actively building and developing high performing teams and individual Guidance, support and coaching of the team leaders and supervisors. Plan for the right resources and competences Recruitment, on- and offboarding of staff Ensure a safe, secure, and legal work environment. Participate and contribute to projects and processes aiming at development of Travel Care services, including IT development. Regular updates to the Travel Care Operation Manager. Secure customer implementation in relations to new processes, services or customers Act as a substitute for the Travel Care Operation Manager during holidays and similar. Responsibilities might be adjusted based on the competences of the chosen candidate. Qualifications Relevant higher education, preferably from one of the industries like insurance, customer relations, international topics, travel sector, health sector, law. Experience from travel assistance services or travel insurance industry Leadership experience, preferably from call center, assistance center, or related environment Skills in building and developing teams and individuals Fluency in English, both written and spoken Fluency in either a Nordic language or Spanish Additional languages are a plus Personal traits Good leadership skills Passion for helping people Independent and structured Entrepreneurial mindset; gets things done Clear communicator and a good people manager Solution-focused with a flexible mindset Thrives in a hectic environment Employment type Fulltime. Workplace Torrevieja in Spain. Start date As soon as possible / To be agreed. Application deadline 29 March 2026. Applications will be evaluated continuously so please apply at earliest convenience. Videos about Viking Travel Care https://youtu.be/FkxoGc_TnAc?si=fmA_Zq-77yeWrwHB https://youtu.be/7P6b_iUyoF4?si=lQ9PjNoD2pKjRdVy https://youtu.be/MbbEDJO6NjM?si=IwYfJ6FyVEo1mks2 If you have any questions, you are welcome to contact Antti Nuoranne, CCO Growth, e-mail: antti.nuoranne@vikingassistance.com