Application Support Engg with Linux, Ubuntu, Windows, AWs, MySQL Server, Docker

We are seeking a skilled Application Support Engineer with 2-3 years’ experience to join our team at ISG, Mumbai. The ideal candidate will have a strong background in application support and a commitment to delivering exceptional service to our clients. Please find below the details of the role: Designation: Application Support Engineer Experience: 2 to 3 Years Salary: 3 to 4.5 LPA Location: Mumbai Employment Type: Full Time Work Mode: Work from office Notice Period: Immediately Roles & Responsibilities: · Gain a thorough understanding of all company software and products. · Perform installation, configuration, training, and troubleshooting of company products on-site or remotely as required. · Conduct testing of software/applications/products to ensure quality and functionality. · Provide timely technical support and assistance to customers via phone, email, chat, or on-site visits. · Troubleshoot and resolve complex technical issues related to applications and systems. · Collaborate with internal teams to identify, analyse, and implement solutions for customer issues and enhancement requests. · Analyse customer feedback and usage trends to help improve product quality and user experience. Job Requirements: · Strong understanding of operating systems such as Linux, Ubuntu, and Windows , along with software application fundamentals. · Hands-on experience with AWS, MySQL Server , and Docker is essential. · Excellent communication, customer-handling, and problem-solving skills. · Ability to work in a fast-paced environment and manage multiple priorities effectively. · Strong analytical mindset with proven troubleshooting abilities.