German Travel Specialist in Greece - Home Office

Do you enjoy supporting others and providing outstanding customer experiences? Become part of a multicultural team in Greece, assisting customers worldwide by delivering reliable solutions, clear guidance, and a smooth support experience. Role Overview: As a Travel Specialist, you will be the main point of contact for customers through multiple communication channels. Your role will involve handling a variety of inquiries, resolving issues efficiently, and ensuring customers feel supported, informed, and valued at every stage of their interaction. Key Responsibilities: Handle customer inquiries through phone, email, and chat Assist with questions related to accounts, services, and product features Provide clear explanations and step-by-step guidance when needed Resolve issues with empathy, professionalism, and a problem-solving approach Document customer interactions and resolutions accurately in internal systems Identify complex or sensitive cases and escalate them to the appropriate team Collaborate with internal departments to ensure a consistent and high-quality customer support experience Requirements: Language Skills: Fluent in German (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Greece residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Relocation Package : Receive support if relocating to ensure a smooth transition Remote Work: Enjoy the flexibility of working from home Ready to take on this exciting opportunity? Apply today, and let’s connect!