ICT Lead

Role Summary Were looking for an ICT Lead to own day-to-day IT operations across a hybrid workforce in a high-availability iGaming environment. Youll ensure secure, reliable infrastructure, lead support operations, and continuously improve IT service delivery. Key Responsibilities Own ICT operations: endpoint management, identity/access, networks, collaboration tools, and IT support. Lead IT service delivery (ticketing, SLAs, escalation, root-cause analysis, vendor coordination). Drive security best practices across IT operations (device compliance, patching, MFA, least privilege). Manage onboarding/offboarding, hardware lifecycle, and IT asset management. Partner with Security/Compliance to maintain controls aligned with regulated operations. Plan improvements: standardisation, automation, documentation, and resilience. Requirements (Must-Have) Proven ICT/IT operations leadership experience within iGaming (mandatory). Strong Microsoft ecosystem knowledge (M365, Azure AD/Entra, Intune/Endpoint Manager). Experience with networks (LAN/WAN/VPN/Wi-Fi), endpoint security, and identity/access controls. Vendor management and support process ownership (ITIL-aligned is a plus). Comfortable supporting a 24/7 operational mindset (on-call/escalation when needed). Nice to Have Security tooling experience (EDR, SIEM coordination, DLP, conditional access). Scripting/automation (PowerShell), zero-trust initiatives, ISO/SOC exposure. What We Offer Hybrid setup in Malta Ownership of IT ops in a fast-paced, regulated environment Opportunity to modernise and scale ICT capability