Order Fulfillment Specialist with English for Philips TV&Audio (m/f/d)

📦 Do you enjoy bringing order to complexity and making sure things run exactly as they should? 🌍 Join our European Shared Service Centre in Prague and help ensure Philips TVs & Audio products reach customers across EMEA smoothly and on time. 💡 If you like solving problems, working with data, and collaborating with teams across Europe — this role might be for you. What we offer: Fixed-term employment contract for 1 year Salary combined with a quarterly bonus scheme Additional time off: 26 days of holidays + 4 sick days per year Hybrid work model: 3 days in the office & 2 days of home office per week Opportunity to work from abroad – up to 1 month per year Flexible working hours Public transport allowance Multisport card Meal allowance Employee discounts for Philips products Company laptop + mobile phone with unlimited data Regular team-building activities and company events Friendly, international atmosphere and space for future growth What the role is about: The OF Department is part of our European Shared Service Centre in Prague, which supports the Philips TVs, Audio, and Accessories across the EMEA region. As the first and primary back-office contact for Customers, the Order Fulfilment department makes the Order Fulfilment Specialist accountable for ensuring a high level of customer satisfaction in order/delivery management and complaint handling. You will also work on improving service levels for the company and play a strong role in supporting the sales organisation. What you will do Process sales orders accurately and on time (SAP registration, pricing checks, goods allocation, backorder management) Manage deliveries with 3PLs (delivery updates, scheduling with warehouse/carriers, delivery follow-up, shipment/export documentation) Meet the company’s TPW cost targets Register and manage complaints, follow up on solutions, and provide feedback to customers Participate in cross-functional projects Conduct sales data analysis, pricing reviews, and updates on stock availability Monitor sales plan performance Collaborate with Sales, Credit Controllers, Demand Planners, and W&D teams What you need to succeed ✅ Must-have requirements: Fluency in English, both written and spoken Minimum secondary school education with a graduation exam 1–3 years of experience in order fulfillment/order management/customer service with hands-on order handling, truck booking, and customer communication Good knowledge of MS Office , especially Excel Experience working with ERP systems Analytical, detail-oriented, proactive approach Ability to follow processes and guidelines Problem-solving mindset Strong communication skills and customer understanding Emotionally mature, reliable, and a team player Ability to work under pressure with tight deadlines Ability to recognize and promote automated solutions 👑 Nice-to-have: Experience with SAP Knowledge of an additional European language Understanding of logistics, warehouse operations, and supply chain processes Interested? ➡️ Apply now — we look forward to hearing from you! Our team is happy to support you throughout the recruitment process.