Account Manager

Inspired by the fastest and most resilient penguin species in nature, we're here to help our clients and players achieve more reach, high-quality traffic, and meaningful engagement. With over 17 years of experience, Gentoo Media is a leading affiliate in the online casino and sportsbook industry through our extensive portfolio of products and services, featuring our flagship websites AskGamblers, Time2Play, CasinoTopsOnline, WSN, Casinomeister, and our SaaS brand-protection tool Sitebee. IMPORTANT: in order to be considered for this opportunity, please submit your updated CV in English. The role Account Manager for Sitebee, Gentoo Media's compliance and brand protection tool , thrives in a partner-facing role, has a positive outlook, and most importantly enjoys providing an outstanding experience to our operator customers. Account Manager's responsibilities include developing long-term, trusting relationships with our customers, identifying new opportunities. Account Manager will oversee a certain number of customers and will be their main appointed contact for all questions and demands. What you'll be doing Manage Sitebee accounts and maintain strong relationships with operator customers, acting as a primary point of contact. Address customer inquiries through various communication channels, ensuring accurate and timely responses. Maximise revenues and KPIs through effective account management, commercial negotiations, and performance optimisation. Document and update customer interactions, transactions, and issues in the internal CRM system, ensuring data accuracy at all times. Collaborate with internal teams (technical and product teams) to deliver partner requirements and align processes. Troubleshoot partner-related issues and ensure timely, effective solutions to maintain high standards of service. Facilitate the onboarding process for new operator partners, ensuring a smooth transition and clear understanding of our offerings. Participate in training sessions to stay updated on product knowledge and customer service best practices. Handle repetitive daily, weekly, and monthly tasks including report generation, data organisation, and cooperation with related teams on similar assignments. Contribute to product and process improvements by sharing insights, new ideas, and revenue models with the wider team. Represent Gentoo Media at meetings, industry events, and affiliate conferences, promoting business growth opportunities and strengthening partnerships. Who we're looking for Bachelor’s degree in Marketing, Business Administration, Economics, Communications, or a related field. 2+ years of experience in a similar role with digital products, online advertising, or sales. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting, data analysis, and presentations. Ability to analyse KPIs, financial data, and performance metrics to support business decisions. Proficiency in affiliate management platforms to strengthen partner relationships and optimise campaign performance. Skilled in utilising content management systems (CMS) to maintain high-quality, accurate, and strategically aligned operator listings. What we're offering At Gentoo Media, we’re redefining affiliate marketing in iGaming - and we know that great work starts with great people. That’s why we’re committed to fostering a supportive and inclusive environment. Here’s what you can look forward to as part of the team in Serbia: Hybrid work model - flexibility to split time between home and office Daily office lunches with varied menus to suit all dietary preferences 25 days of vacation to rest and recharge Birthday Leave - a day off to celebrate your special day “Me Time” Day - a day dedicated to your wellbeing Annual Volunteer Day - support a cause that matters to you 100% paid maternity leave Career progression pathways and ongoing support Free access to Udemy learning platform Annual €400 wellbeing benefit Monthly €35 home office allowance Flexible morning start - begin your day anytime between 8:00 and 9:30 AM Private health insurance - including dental and physical therapy Anniversary rewards at 3, 5, and 10 years Team building budget A vibrant culture with regular events, social gatherings, and team celebrations Get more out of Gentoo Media: https://www.gentoomedia.com/ At Gentoo Media , we are committed to fostering an inclusive, diverse, and supportive workplace where everyone feels valued, respected, and empowered. We truly believe that diversity makes us stronger and more innovative, driving us forward as we make our mark on the world. We welcome applications from all qualified candidates, regardless of age, gender, disability, sexual orientation, ethnicity, religion, cultural background, or any other characteristic protected under EU and local laws. Our recruitment process is fair, unbiased, and based solely on skills and business needs, ensuring equal opportunities for all. If you require any reasonable accommodations during the application or interview process, just let us know! We’ll be happy to support you. Join our team and be part of something unique while being your true self 🐧