Dutch-Speaking Customer Expert

About the Role We are looking for a Dutch-speaking Customer Expert to join our team in Athens, Greece . In this role, you will act as a key point of contact for business partners, travel agencies, and corporate clients , providing expert support related to bookings, ticketing, and travel services. Most of your work will involve email communication (80%) , with some phone interaction (20%) , handling various partner requests and ensuring high-quality service. Key Responsibilities Provide product guidance and support on the use of internal tools and web portals. Assist business partners with booking changes, cancellations, and refunds . Handle ticket issuance and service bookings through the ticketing system. Process manual refunds and special travel requests , including medical assistance. Manage group travel requests , including quotes and sales support. Register miles/loyalty points and support upgrade ticketing . Process name corrections and booking adjustments accurately. Support special requests and provide comprehensive ticket assistance. Handle complex travel scenarios such as voluntary booking changes and schedule adjustments . Track and follow up on requests independently using multiple internal tools. Requirements Dutch language proficiency (C1 or near-native) . English proficiency (B2 level) for training and internal communication. College degree , or high school diploma with at least 6 months of customer service experience . Strong written communication skills and a customer-focused mindset . Advanced PC knowledge , including familiarity with MS Office . Ability to multitask and manage complex requests efficiently . Strong attention to detail , especially for group booking support. Typing speed of at least 25 words per minute with high accuracy .