Italian-speaking Customer Service Representative

Job Overview We are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is on-site in Piraeus, Athens, Greece , providing the opportunity to work in a dynamic international support environment. You will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience. Key Responsibilities Provide assistance to customers through phone, email, and digital channels. Help customers track shipments and obtain delivery updates. Address billing questions and support payment-related inquiries. Process customer claims and service requests. Provide guidance on service features and account management. Resolve customer complaints and ensure a satisfactory outcome. Maintain accurate documentation of all customer interactions. Requirements Native or fluent Italian (C1 level or higher). English proficiency at B2 level. Excellent communication and interpersonal skills. Basic knowledge of computer systems and applications. Ability to work in a fast-paced customer service environment. Strong attention to detail and problem-solving abilities.