Customer Experience Specialist (Dutch-speaking)

Location: Barcelona, Spain Time Type: Full-time Schedule: Monday–Saturday, rotating shifts, 09:00–20:00 Language Requirements: Dutch (Required), English About the Role: Join a dynamic, growing team in Barcelona as a Customer Experience Specialist in the Automotive industry . Youll be part of a company that helps premium brands deliver exceptional experiences and connect with customers worldwide. What Youll Do: Handle structured follow-up and support calls with prospective customers. Represent a premium automotive brand professionally, maintaining high customer satisfaction. Address customer concerns, especially regarding pricing and product options. Record and summarize key insights from interactions to support sales teams. Maintain continuity by managing follow-up and offer-related calls with the same customers. Ensure all customer communications reflect the brands premium standards. Who You Are: Fluent in Dutch and English. High school diploma minimum; degree in business, communications, or automotive studies is a plus. Experience in customer service or sales, ideally in automotive or luxury sectors. Strong communicator, confident with high-end or executive clients. Passionate about the automotive industry and premium products. Professional, structured, and discreet, especially when handling sensitive topics. Comfortable working with scripted calls and submitting clear post-call reports. Whats in it for You: Full-time, 39 hours/week, permanent contract. Salary: €21,484 gross/year + up to €3,000 gross/year in bonuses. Private medical insurance. Central Barcelona location. Comprehensive paid training on the company and your project. Career development programs and specialized courses. Why Apply: This role is ideal for professionals eager to grow, learn, and make an impact in the premium automotive industry. Youll join a supportive, inclusive workplace where your skills and passion can thrive.