Customer Support Representative (Swedish)

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Swedish for their Malta office. Position: Customer Support Representative Location: Hybrid, Qormi, Malta (office) Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers Follow communication procedures and policies Evaluate and make decisions in accordance with defined policies and guidelines. REQUIREMENTS: Native / fluent in Swedish (C1) both verbal and written. Good command in English (B2). Flexible and able to make quick decisions in a dynamic environment Conscientious and reliable Attention to detail Empathic with genuine desire to help Ideally interested in marketplaces, shared economy and new technologies Previous experience in content moderation, customer care and/or online business will be considered as an advantage. BENEFITS: Working schedule: 7AM-3:30PM. Bus shuttle operating throughout the island. Competitive salary and benefit package Extra days of vacation on top of common allowance Free fruit, tea and coffee if you prefer working in the office Ability to work from home when working late shifts and weekends Free day transport to the office from certain areas within Malta Team performance bonus and working from home allowance Corporate discounts for gym memberships, shops and taxis Private Health Insurance, eye care tests, health and well-being professional support Comprehensive training and constant feedback Relocation support for international applicants.