Live Chat Support

, 40 hours per week, Monday-Friday, 9am-5pm Position: Live Chat Support Representative Wheelerschools is seeking a highly motivated and customer-oriented individual to join our team as a Live Chat Support Representative. As a Live Chat Support Representative, you will be responsible for providing excellent customer service and technical support to our students, parents, and staff through our online chat platform. Key Responsibilities: - Respond to incoming chats from students, parents, and staff in a timely and professional manner - Address and resolve any technical issues or concerns raised by chat users - Provide guidance and support to chat users on navigating our online platforms and tools - Proactively reach out to chat users to ensure their needs are being met and offer assistance when needed - Maintain accurate and detailed records of chat conversations and follow-up actions - Collaborate with other departments to troubleshoot and resolve complex issues - Continuously improve and update chat scripts and resources to enhance the chat user experience - Stay up-to-date with our school's policies, procedures, and programs to effectively assist chat users Qualifications: - High school diploma or equivalent required; some college education preferred - 1-2 years of customer service experience, preferably in a chat or online support role - Strong communication skills, both written and verbal - Excellent problem-solving and critical thinking abilities - Ability to multitask and prioritize in a fast-paced environment - Proficient in using online chat platforms and basic computer skills - Familiarity with educational technology and tools is a plus - Ability to work independently and as part of a team Contract Details: This is a full-time position, working 40 hours per week from Monday to Friday, 9am-5pm. You will be required to work on-site at our school location. This is a contract position with the possibility of extension or conversion to a permanent role based on performance and business needs. At Wheelerschools, we are committed to providing a positive and supportive work environment for our employees. We offer competitive salary and benefits packages, ongoing training and development opportunities, and a chance to make a meaningful impact in the lives of our students and their families. If you are passionate about customer service and have a strong interest in education, we encourage you to apply for our Live Chat Support Representative position. Join our team and help us provide exceptional support to our school community.