Finnish speaking VIP Account Manager

On behalf of our iGaming Client, we are looking for a Finnish Speaking VIP Manager who will be responsible for delivering an unparalleled VIP experience to their esteemed players. If you are a dynamic individual, fluent in both Finnish and English, with a passion for providing exceptional customer service and building strong relationships with high-value players, this might be the right opportunity for you! Responsibilities: Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates. Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp Build long-lasting relationships with players by providing personalized support and addressing any concerns or issues they may have Monitor player activity and identify opportunities to enhance their gaming experience Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players Collecting and analyzing information and data on customer segments and suggesting changes for optimization Stay up to date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market Requirements: Fluent in both Finnish and English languages, with excellent verbal and written communication skills. Previous experience in the role within the online casino industry Strong customer service skills with a passion for delivering exceptional experiences Ability to build rapport quickly and establish trust with high-value players Team player with a positive attitude and proactive approach to work