Customer Support Specialist (Spanish-speaking) — Lisbon (Finance & Banking)

Location: Lisbon, Portugal Work Model: On-Site Language Required: Spanish + English B2 Schedule: Monday to Sunday | 24/7 rotative shifts Start Date: 23 April 2026 Contract: Permanent Salary: Competitive salary (details confirmed at interview) | Meal allowance included Bonus / Extra: Performance bonus Relocation: Accommodation support available About the Role Join the Spanish-speaking customer support team for one of Europe's most recognised digital banking brands, known for its transparent, customer-first approach. You will support Spanish-speaking retail banking customers across account management, payments, card queries, and general financial services. This is a high-volume role, making it one of the largest Spanish-language hiring pushes currently active in Lisbon. Latin American candidates are accepted. What You Will Do Handle Spanish-language customer queries via chat and phone for a digital bank Support customers with account management, card issues, payments, and general banking queries Follow financial sector compliance and data protection protocols Maintain high CSAT and quality scores under KPI framework Escalate complex or regulatory-sensitive cases appropriately Document all interactions accurately in internal systems What We Are Looking For Spanish — Latin American candidates accepted English B2 Minimum 1 year of customer service experience in Banking, Financial Services, or Insurance (for finance track) OR general CS (for standard track) • High school diploma (mandatory) • Comfortable with 24/7 rotative shifts EU ID, valid Portuguese residence permit, or equivalent work authorisation • Available to start 23 April 2026 What's In It for You • Fast process • Permanent contract • Competitive salary with performance bonus • Accommodation and Relocation support provided • Meal allowance • Health insurance • Latin American candidates welcome