German-speaking Customer Support Agent

Job Overview We are hiring a German-speaking Customer Support Agent to provide high-quality assistance to customers in an international environment. The position is remote and based in Thessaloniki, Greece , offering the opportunity to work with customers across global markets. You will support customers with booking inquiries, reservations, payments, and account-related questions while ensuring a smooth and positive service experience. Key Responsibilities Handle customer inquiries via phone, email, and chat. Assist with booking management, including cancellations and modifications. Support customers with payment issues and refund requests. Resolve complaints and provide effective solutions. Guide customers through account access and platform features. Maintain clear and professional written communication. Ensure high customer satisfaction through timely support. Requirements Native or fluent German (C1 level or higher) . English proficiency (B2+ level) . Strong written communication skills. Comfortable using multiple systems and computer tools. Ability to multitask and work in a fast-paced support environment. Customer-oriented mindset with strong problem-solving skills. Prior customer service experience is a plus but not required.