Polish Customer Support Expert

Polish Customer Support Expert Location: Porto, Portugal (On-site) Start Date: 13 April 2026 Employment Type: Full-time Salary: €1,040.68 gross/month Accommodation: Free company-provided shared apartment (utilities included) About the Role Join an international customer support team for the Ascendi project, based in Porto. You will provide professional support to Polish-speaking customers, ensuring high-quality service, accurate solutions, and efficient issue resolution. This is an excellent opportunity to gain experience in a structured, supportive environment with opportunities for career growth. Responsibilities Provide professional customer support via phone and email Assist customers with service-related inquiries and case resolution Deliver accurate, solution-oriented assistance Maintain detailed records of customer interactions Collaborate with internal departments to resolve issues efficiently Follow internal processes and quality standards Requirements Native or fluent Polish Good command of English (B2 level minimum) Strong communication and problem-solving skills Customer-focused mindset with attention to detail Adaptability to different tools and digital systems Work Schedule 40-hour work week 8-hour shifts, Monday to Friday (rotational shifts may apply) Benefits Free shared accommodation (utilities included) Holiday and Christmas bonuses Meal allowance via tax-exempt debit card Health insurance from day one Structured onboarding and training International, supportive team environment Hiring Process CV Screening Short interview