Dutch-Speaking Customer Support

Role Overview We are seeking a Dutch-speaking Customer Support Specialist to join our team in Athens. In this position, you will support business partners, travel agencies, and corporate clients , assisting them with travel-related inquiries, ticketing requests, and booking management. This role focuses primarily on written communication (approximately 80% via email) , with additional support provided through phone communication (around 20%) . You will work with various internal systems and tools to ensure accurate and efficient handling of requests. Main Responsibilities Provide professional support to partners regarding bookings, ticketing, and travel services. Assist with modifications, cancellations, and refund requests . Process ticket issuance and service bookings through internal systems. Support group travel inquiries , including quotations and coordination. Manage loyalty program requests , such as mileage registration and upgrades. Handle name corrections and ticket updates when required. Assist with special service requests , including medical assistance. Investigate and resolve complex booking scenarios , including schedule changes. Maintain accurate documentation and follow up on pending cases. Candidate Profile We are looking for candidates who demonstrate strong communication skills and attention to detail. Requirements: Fluency in Dutch (C1 level or higher) . Good command of English (B2 level) . High school diploma or higher education , with at least 6 months of customer service experience . Strong written communication skills and customer-oriented mindset. Solid computer skills , including MS Office. Ability to handle multiple tasks and manage priorities effectively . Typing speed of at least 25 words per minute with high accuracy .