Dutch-speaking Junior Customer Experience Specialist

Location: Barcelona, Spain (On-site – REMOTE option available after training) Start Date: ASAP Schedule: 39 hours per week, Monday – Friday, 09:00 – 18:00 Department: Customer Service About the Role We are looking for a Dutch-speaking Customer Experience Specialist to join a leading team in the automotive industry . In this role, you will be responsible for delivering outstanding customer support and ensuring a premium service experience aligned with the standards of a luxury automotive brand . You will act as the main point of contact for customers, assisting with inquiries and providing solutions while maintaining a high level of professionalism and customer satisfaction. Key Responsibilities Provide high-quality customer support via phone, email, and other communication channels. Assist customers with inquiries related to automotive products, services, and processes. Deliver a premium customer experience in line with luxury brand expectations. Resolve customer issues efficiently while maintaining a positive customer relationship. Accurately document customer interactions in internal systems. Work closely with internal teams to ensure effective issue resolution and service quality. Identify opportunities to improve the overall customer experience. Requirements Native or fluent Dutch (C2 level) and good English communication skills. Previous experience in customer service or sales . Experience working with luxury or premium brands is considered a strong advantage. Excellent communication and interpersonal skills. Customer-oriented mindset with strong problem-solving abilities. Ability to work in a fast-paced and international environment. Work Model On-site position in Barcelona. Candidates may work remotely from Spain after the training period , but must be based in Barcelona during training . What We Offer Opportunity to work with a prestigious automotive brand . International and dynamic work environment. Stable Monday–Friday schedule (09:00–18:00) . Career growth opportunities within the customer experience field.