French-Speaking Junior Customer Support Representative

Job Title: French-Speaking Customer Support Representative Location : Porto, Portugal (On-site) Schedule : Monday to Sunday – 09:00 to 18:00 Days Off : 2 rotative days per week ( 1 full weekend off per month ) About the Role Are you a French speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative . In this on-site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a high-quality customer experience. Key Responsibilities Respond to customer inquiries in French via phone, email, and/or chat Assist customers with product or service-related questions, issues, and complaints Deliver accurate, valid, and complete information using the right methods and tools Escalate complex issues to the appropriate internal teams Follow communication procedures, guidelines, and policies Requirements Fluency in French (B2 or above); English for internal communication Excellent communication and problem-solving skills Ability to work on-site in Porto EU citizenship or valid Portugal residence permit A positive attitude, patience, and strong interpersonal skills What We Offer ️ Meal Allowance : €7.63 net per working day Transport Allowance : Not provided Relocation Support : For candidates relocating from outside Portugal : Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip) Reimbursement of airfare : Up to €400 (Economy class) after 6 months of employment For candidates already in Portugal : Relocation support provided only if currently living in competitor-provided accommodation