German Market Account Manager – Customer Success & Growth

German Market Account Manager – Customer Success & Growth Location: Barcelona | Start Date: 16 March 2026 Contract: Full-time (39 hours/week) | Office-based with a progressive path to hybrid Your Mission Do you thrive on building strong client relationships and driving measurable business impact? Join a fast-growing player in the property & hospitality sector as a German Market Account Manager – Customer Success & Growth In this role, youll be the strategic partner for high-value hosts—helping them succeed, retain, and grow through smart account optimization, data-driven insights, and proactive relationship management. What Youll Be Responsible For Account Optimization & Retention Own the relationship with newly onboarded and existing German-speaking hosts, building trust and long-term partnerships. Act as a trusted advisor by proactively addressing host questions, challenges, and business goals. Drive listing performance by delivering tailored optimization strategies that improve quality, visibility, and sustainability. Pipeline & Performance Management Manage a portfolio of high-value accounts with a clear focus on retention, engagement, and growth. Use Salesforce (SFDC) and customer success tools to track activity, manage pipelines, and optimize workflows. Consistently meet or exceed outreach targets, engagement KPIs, and performance goals in a results-driven environment. Collaboration & Continuous Improvement Be the Voice of the Customer (VoC)—identify trends, growth opportunities, and areas for product or process improvement. Partner closely with sales teams, program managers, and internal stakeholders to refine best practices and drive impact. Stay ahead of industry trends and new tools to continuously elevate the customer experience. Actively engage in training, coaching, and knowledge-sharing initiatives. What You Bring Must-Have Requirements 1–2 years of experience in Customer Success, Account Management, Sales, or a similar client-facing role. BA/BS degree or equivalent practical experience. German at C2 level and strong professional English. Exceptional communication, relationship-building, and problem-solving skills. Proven track record of exceeding targets in a fast-paced, performance-oriented environment. Strong organizational skills with the ability to manage multiple accounts simultaneously. Nice-to-Have / Stand-Out Skills Hands-on experience with Salesforce (SFDC), Mixmax, or other customer success platforms. Background in hospitality, property management, or related industries. Process Excellence mindset with a passion for efficiency and quality improvement. High emotional intelligence and a solution-oriented approach. Entrepreneurial mindset—proactive, innovative, and opportunity-driven. Strong collaboration, critical thinking, and openness to diverse perspectives. Whats In It for You Competitive compensation: €30,000 gross/year + up to €3,500 gross/year performance bonus. Ongoing sales training, certifications, and continuous skill development. Clear and structured career progression, backed by coaching and a high-energy team culture. Work from a prime office at World Trade Center Barcelona, right by the sea. Why Join? Youll step into a role where your impact is visible, your performance is rewarded, and your growth is actively supported. If youre ready to elevate client success while building a long-term career in Barcelonas vibrant international environment, this is your next move. Apply now and turn customer success into a growth engine.