Collections Specialist | Shared Services (Competitive Pay!)

Work Setup: Monday to Friday - Full Onsite, Dayshift Location: BGC, Taguig Industry: Shared Services Key Responsibilities: Manage the end-to-end collections process, including monitoring aging reports and following up on overdue accounts. Communicate with clients and global stakeholders to resolve outstanding balances and payment issues. Investigate and resolve disputes, billing discrepancies, and payment delays. Maintain accurate records of collection activities and customer communications. Coordinate with internal teams such as billing, AR, and sales to resolve account issues. Support reconciliation and reporting activities related to accounts receivable. Identify and recommend process improvements to enhance collections efficiency. Qualifications: 3–5 years of experience in collections or accounts receivable. Experience working with global stakeholders or international clients. Strong understanding of collections processes and AR management. Excellent communication and negotiation skills. Experience with ERP or accounting systems and Microsoft Excel. Willing to work full onsite.