German Speaking Customer Service Representative

Customer Service Representative – German + English Location: Umhlanga, South Africa (Onsite) Schedule: 24/7 rotating shifts, 8 hours per day, 5 days per week About the Role We are looking for a motivated Customer Service Representative fluent in German and English to join our onsite team in Umhlanga. You will provide high-quality support to our clients, ensuring excellent customer experience across multiple channels. Responsibilities Handle incoming customer inquiries via phone, email, and chat in German and English Resolve customer issues efficiently and professionally Maintain accurate records of customer interactions Collaborate with team members and escalate issues when necessary Follow company policies and procedures to ensure compliance and quality service Requirements Fluency in German and English (verbal and written) Matric / Grade 12 qualification is essential Strong communication and problem-solving skills Ability to work in a fast-paced, rotating 24/7 shift environment Flexibility to work weekends, nights, and public holidays as required Benefits & Relocation Support 1x local flight to Durban prior to start date 20 nights accommodation covered at a company-selected location Opportunity to work in a dynamic, international environment