Junior Technical Support Specialist

About the Client Our client is an international fintech company operating as a PSP (Payment Service Provider) for B2B clients worldwide. The company delivers end-to-end payment infrastructure, helping businesses accept and manage payments securely and efficiently across markets. Role Overview As a Technical Support Specialist, you will act as a bridge between clients and the internal technical team. In this role, you will provide technical assistance to customers using payment gateway solutions and transaction processing services. The role involves active communication with international teams. Key Responsibilities Provide technical support to clients regarding payment services and transaction processing Investigate and resolve issues related to payment gateway operations and transaction flows Handle basic technical cases such as transaction declines, error codes, and 3D Secure-related inquiries Analyze client requests and troubleshoot using logs and monitoring tools Escalate complex cases to the internal IT team and follow through until resolution Monitor payment system performance and report potential incidents or service disruptions Participate in testing new features, updates, and system improvements Prepare performance and operational reports related to payment systems Requirements Experience working in fintech and understanding of fintech terminology (payment gateway, API integrations, transaction lifecycle, 3D Secure, etc.) At least 1 year of experience in technical support or customer service Experience working with Jira The ability to analyze logs and work with monitoring tools is a strong advantage Intermediate level of English Key Soft Skills Strong communication skills and the ability to explain technical matters clearly Analytical thinking and a structured problem-solving approach Attention to detail and responsibility when working with financial data Proactive attitude and willingness to learn What We Offer Professional growth opportunities, training, and mentorship Healthcare & insurance benefits for personal well-being A collaborative and dynamic work environment Other benefits Apply in 2 min to enjoy solving technical challenges, and develop your career within the payments industry!