IT Support Engineer

IT Support Engineer - Gi Group Location: Chesterfield - Hybrid Salary: Competitive, dependent on experience + Award-winning benefits Why join us? Join a global, values-led organisation where collaboration, continuous improvement and professional development are encouraged. As part of our IT team you will help deliver reliable, secure and user-focused technology services that enable the business to operate efficiently and grow. What we offer: Hybrid working – Flexible arrangements to support work/life balance. Comprehensive training & development – Access to technical and professional learning pathways. Career progression – Clear opportunities to grow within IT and across the business. Inclusive culture – A supportive environment that values diversity and different perspectives. Role summary The successful candidate will provide day-to-day IT support to employees across the UK and Ireland, maintaining endpoints, managing incidents and requests, and contributing to projects that improve our IT estate. This is a hands-on role that requires technical aptitude, strong customer service skills and the ability to work collaboratively with colleagues in IT and other teams. Key responsibilities Incident & request management – Respond to and resolve technical incidents and service requests via the IT service desk, ensuring timely updates and documentation in the ticketing system. Endpoint support – Install, configure and maintain laptops, desktops and peripherals; manage OS images and software deployment. Account & access management – Provision and deprovision user accounts, manage permissions and support single sign-on and MFA processes. Network & infrastructure support – Assist with basic network troubleshooting, Wi‑Fi support and liaison with vendors for escalation where required. Security & compliance – Follow security policies and procedures, apply patches and updates, and support endpoint protection and data-loss prevention initiatives. Documentation & knowledge sharing – Maintain clear technical documentation and contribute to the internal knowledge base to improve first‑time fix rates. Projects & continuous improvement – Support IT projects, assist with deployments and propose improvements to processes, tooling and user experience. Stakeholder engagement – Build strong relationships with colleagues, provide clear communication and deliver a positive user experience across the organisation. Essential skills & experience Experience with ticketing systems and remote support tools. Good understanding of basic networking concepts Strong customer service skills with the ability to explain technical issues clearly to non-technical colleagues. Organised, proactive and able to work independently as well as part of a team. What success looks like High first-time fix and customer satisfaction scores. Timely, well-documented incident resolution and clear handover for escalations. Active contribution to initiatives that reduce repeat incidents and improve the user experience.