Customer Support Specialist (Dutch-speaking) — Medical Devices | Porto (Hybrid)

Location: Porto, Portugal (Hybrid after training) Work Model: Hybrid Language Required: Dutch + English Schedule: Monday to Sunday | 24/7 rotative shifts | 2 rotative days off Start Date: 23 April 2026 Contract: Permanent after 3-month trial Salary: 1,100€ base × 14 months | Meal allowance 7.63€/day Bonus / Extra: €150 attendance bonus × 11 months | €2,000 Welcome Bonus (paid in 12 monthly instalments) Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket. About the Role One of the best-compensated Dutch CS roles currently available in Portugal. Join the support team for a global leader in diabetes medical device technology, based in Porto. The role is hybrid after training and comes with a welcome bonus spread across your first year. You will handle complex customer interactions related to device usage, technical support, and clinical queries — requiring empathy, accuracy, and availability for a 24/7 rotation. Porto offers a lower cost of living than Lisbon with strong quality of life. What You Will Do Provide advanced Dutch-language support to diabetes device users Handle queries on device usage, technical troubleshooting, and clinical questions Follow medical device regulatory and documentation protocols Escalate clinical or complex cases to appropriate specialist teams Maintain high accuracy and quality standards Work independently from home during hybrid days What We Are Looking For • Dutch • English Healthcare, medical devices, or life sciences background is a strong plus • Empathetic and precise communication style Comfortable with 24/7 rotative shifts including nights Reliable home working setup for hybrid days • EU ID, valid Portuguese residence permit, or equivalent What's In It for You Welcome Bonus (paid monthly across first 12 months) • €150 attendance bonus × 11 months • 1,100€ × 14 months | Meal allowance 7.63€/day Health insurance (from day 1, free after 6 months) Hybrid after training — flexibility from home • Shared accommodation for relocators Porto — lower cost of living than Lisbon • 6 openings, multiple intakes